And then, Todd or Brian, if you can get your audio going, we'll have you jump in. Demand for our much-loved Everyday Luxury experience from new and loyal clients has continued to exceed our highest expectations. We continue to be one of the industrys leading retailers,and we have a sustainably profitable business, she insists, with the company boasting 21 consecutive years of positive net revenue growth. From Vancouver to New York City, Jennifer Wong, COO of Aritzia, is styled for success. And Wong is Aritzias analyst-in-chief. Aritzias sales at its roughly 30 U.S. locations have consistently exceeded expectations, and the market is now its main growth engine. In a retail landscape littered with flameouts, Aritzia has managed to stand apart, thanks in no small part to its nimble leap to e-commerce and a president and COO who focuses on everything but fashion. It 38 years at the helm of the clothing chain, the founder of Aritzia steps down as CEO. As Pippa Morgan, executive vice-president of the retail division, puts it: It took 36 years to open 100 stores and 36 hours to close them., In the preceding weeks, Wong and the pandemic task force had spent long days running through scenarios based on infection trajectories, various degrees and durations of closures, and triangulated them with anecdotal reports from staff in different cities. So the economics work. These results are exceptional, demonstrating the strength of our business as we continue to drive ongoing momentum in the United States and Canada returns to full strength and all accomplished in spite of impacts from ongoing global supply chain disruptions and the challenging macro environment. And the product doesn't necessarily need to go to all -- through all channels. I'm going to pass that over to Brian because it's a product question, if you don't mind. I just sort of -- lots of great ground you've covered so far. ", Follow us on Twitter: @globebusinessOpens in a new window. Ive been here a long timepeople here werent even born when I started, says Jennifer Wong, president and COO of Canadian fashion and design house, Aritzia. Selling in our professional and fashion assortment increased as our clients begin to return to the office, social events and travel, all while maintaining our momentum in lifestyle apparel. This was led by growth in the United States, where we saw exceptional comparable sales as well as outstanding performance of our new boutiques, which continue to exceed our sales and payback expectations. We would refer you to our most recently filed management's discussion and analysis and our annual information form, which include a summary of the material assumptions as well as risks and factors that could affect our future performance and our ability to deliver on these forward-looking statements. In Q1, we advanced our channel reporting as well. Just wanted to get your overall thoughts on where we are -- where your customer is and how they're feeling? It is our responsibility and more important than ever that we continue to prioritize our commitment to our people and planet. And I know, Brian, you gave some color around the fact that these category extensions may not be needle movers. SG&A as a percent of net revenue is expected to increase approximately 50 to 100 basis points compared to last year, reflecting continued investments in talent and technology to fuel our future growth. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. Now, Aritzia aims to capitalize on other retailers' woes by snapping up choice locations for pennies on the dollar, even as it expands online. These are your fall 2020 must-haves, and Aritzias got them all. Looking for somebody else's email? Wong believes Aritzias first big turning point was the decision in the 1990s to create multiple in-house brands aimed at different demographics, creating an assortment of fashion apparel to appeal to mum, grandma and daughter, as she once described it. She has been instrumental in accelerating our growth and will lead Aritzia in capitalizing on the incredible opportunities we see ahead. I noticed you mentioned it was sort of proven sellers, but how much of that is new category extensions? } We have doubled our U.S. active client base compared to last year. In 1987, U2's Which could just as easily describe the appeal of a certain, increasingly ubiquitous, clothing store. Preview Subscribe. One of the things were good at is understanding what our customer wants, she explains. By evening, the decision was made: We had to close all the stores in an abundance of caution, Wong recalls. There are 8 older and 2 younger executives at Aritzia. Yet Hill, then CEO, and Wong, then president, led Aritzia to record profits in 2022 of $157 million. Having spent her entire career at the retailer, she led many of the inconspicuous but essential initiatives that proved so crucial at the start the crisis, from establishing a robust technological infrastructure that enabled the companys e-commerce platform to respond to the sudden demand spike, to developing a centralized distribution system that helped the retailer manage its supply chain while others struggled. ), Architectural and interior photography of Aritzia Super World NYC. jennifer wong aritzia husbandhomeware store manchester jennifer wong aritzia husband. window.mc4wp = window.mc4wp || { Wong embodies Aritzia's culture, championing our business and leadership philosophies. While we're encouraged by the trends we're seeing in our data, we continue to remain vigilant as we monitor the ever-evolving macro backdrop. on: function(evt, cb) { Corporate Secretary, and Director of Aritzia, the total compensation of Jennifer Wong at Aritzia is CAD$1,224,000. I oversee the finance department, so I'm exposed to all that, but I'm also exposed to the breadth of the business: there's HR, IT, logistics. For one, having control over its supply chain gave the retailer the ability to essentially stop the presses on some inventory orders for spring and summer. The house-of-brands approach also enables the company to shift focus and inventory with fashions ebbs and flows. The website now services over 200 countries worldwide. Despite its linear path, her professional development has been anything but stagnant. Thank you, and thanks for joining Aritzia's first quarter fiscal 2023 earnings call. Wong has been president and COO at Aritzia since 2015. In Canada, we also saw strong sales in our comparable boutiques and benefited from the contribution from the reopened boutiques in Eastern Canada that were closed for two-thirds of the first quarter last year. The efforts have paid dividends. We're getting good TI packages and everything else. In addition, it sells its products through online at aritzia.com. Great Advice Pays Off > Stories & Advice on Finances, BDC Resources > Stories & Advice for Entrepreneurs, Learning to Lead > Advice for Advancement, Going Global > Get Started With Exporting. So we're going to continue to push and open stores. The Joshua Tree won a Grammy for best album, the movie Theyre not going to be sitting on obsolete inventory if they miss a season., Calibrating trends is not Wongs domain, she admits. Jennifer served as Chief Operating Officer and President, Chief Operating Officer and Secretary for Aritzia. In addition, it sells its products through online at aritzia.com. View Jennifer Wong's profile on LinkedIn, the world's largest professional community. Shes done a great job of putting the strategic dream into place.. "Exercise is a big relief," she says. And then secondarily, wondering how you -- how comfortable you feel about that elevation in gross margin? We had a terrific start to the year. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. View Jennifer Wong's business profile as Chief Executive Officer at Aritzia. And we've seen less of a response -- we've seen less of a dip in our sales prior to going off price, and we've actually seen less of a pickup since we've been off price. Our whole marketing objective is to get famous in the U.S., says Hill. Aritzias website, launched in 2012, was more than two years in the making. There are 2 executives at Aritzia getting paid more, with Jed Paulson having the highest compensation of $2,449,610 . Wallmine is a radically better financial terminal. We still see the U.S. as there's a lot of white space there and ensuring that we continue to build the foundation for getting famous and propelling our brand and providing that exceptional client service that we are known for, that's what will keep us in the game, so to speak. } Track performance, allocation, dividends, and risks . So just sort of curious what that means for the business? Right now, the positioning that we have in the marketplace with Everyday Luxury has positioned us given what might be coming down in terms of the environment and what we're seeing with competitors in that we see it being an opportunity. As a fashion brand that is leading with empathy, action and innovation, and an optimistic story in the retail landscape, Aritzia is experiencing success by doubling down on a formula that is working. We also advanced our client and sales reporting this quarter, giving us a 360-degree view of our clients and their shopping behaviors. And we're very much aware of what other people are reporting. I am truly privileged to have the opportunity to lead them. Well, maybe I'll answer that. In addition, our retail revenue in the first quarter was $288 million, an increase of 101%. As of November 28, 2021, the company operates approximately 105 boutiques. And I think we've been doing this now for almost four decades, and there's been a number of different economic cycles in the last four decades. We also partnered with Stonewall to launch our proud today, Pride For Ever Campaign. This. We're monitoring the challenges of supply chain, labor and inflationary pressures very closely, maximizing our position to deliver Everyday Luxury for our clients today and tomorrow is our top priority. The end of bricks and mortar? During the first months of the pandemic, Aritzias e-commerce revenue surged by more than 150% compared to fiscal 2020. So far, says Mark Petrie, an analyst with CIBC World Markets, Aritzia has shown admirable discipline in making the most of its strengths: a multibrand approach, vertical integration that makes it less vulnerable to supply-chain tangles, and affordable luxury positioning in a world of fast f. One of the hardest things to pull off in the apparel industry is consistency, says Petrie, and Aritzia approaches things in a very methodical way.. Hello! Before that she was vice-president of support operations, manager of a shoe department and astore's assistant manager. Yes. We want to make sure our people reflect our brand and exude our culture., One of the challenges Wong faces as a leader of a growing organization is her inability to draw on previous work experiences. Jennifer Wong is President, Chief Operating Officer, Corporate Secretary, Director of the company. Please go ahead. Download year list. Her husband, Brian, knew upon meeting Wong that she was just as crazy about work as she was about having a family, and when the couple started having kids a little more than a decade ago a boy followed by another two years later he assumed the role of the stay-at-home dad, so mom could keep bringing home the bacon. So one, what are you seeing out there with regards to your competitors? They will require some capital, but we actually foresee our sales increasing. Jennifer Wong is currently Chief Executive Officer at Aritzia - View - Aritzia org chart Set up your alert to follow the career of Jennifer Wong. To ensure this doesnt happen in the future, please enable Javascript and cookies in your browser. With that, I'll now turn the call back to Jennifer. The next question is from Irene Nattel with RBC Capital Markets. What is the salary of Ms Wong? Aritzia's fiscal 2022 profit was up by more than eight times: to $156.9 million from $19.2 million. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. "Wongknows the companyinside and out, and upside down at this point. The size of Michigan is related to the success of our larger stores in Canada and the U.S. We have a 20,000 square foot store in Toronto that's exceeding our expectations. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. We saw a strong eCommerce growth across all regions, except in Eastern Canada, where there was a channel shift to retail as the closed boutiques from last year were fully open this year. Follow this author to stay notified about their latest stories. meet aritzia's jennifer wong, one of canada's 50 best executives. Aritzia Inc. (OTCPK:ATZAF) Q1 2023 Earnings Conference Call July 07, 2022, 04:30 PM ET Company Participants Beth Reed - VP, IR Jennifer Wong - CEO Todd Ingledew - CFO Brian Hill - Founder. Aritzia Inc., together with its subsidiaries, designs and sells apparels and accessories for women in North America. But -- so we see some growth there. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Aritzia generated $818.5 millionof its2022 net revenue in Canada,or about 54.8 per cent,while $676.14 millionin net revenue came from the U.S. As a second wave of COVID-19 threatens to roil retail again, however, even the most painstaking preparations may not be enough. We need to go beyond that because we don't want to be in a position where we're buying at 70%, expecting increases of 70% and all of a sudden, we have some COVID shutdowns or there's some shipping delays and things like that. You are here: Home 1 / Clearway in the Community 2 / Uncategorised 3 / jennifer wong aritzia husband. "Retail is seven days a week; we're only closed one day a year," says Ms. Wong, who is married. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. We also continued to focus on uplifting and empowering our communities and all the people we serve. Get Aritzia Inc. financial information by email. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. Our liquidity position remains strong with $179 million in cash and zero drawn on our $175 million revolving credit facility. With them, we started a scholarship program to provide LGBTQ students with financial assistance, opportunities and access to education. And so we think rather than opening more stores and changing the target on those stores, we're actually thinking the bigger footprints to increase and improve the overall Everyday Luxury experience. The company offers its products under the Wilfred, Babaton and TNA brands. With that, Shah, please open up the line for questions. Please send e-mails to the following: Brian Hill, Chief Executive Officer, at [email protected] Jennifer Wong, President & Chief Operating Officer, at [email protected] Then fill out the form below to urge other Aritzia executives to end all alpaca fleece sales immediately. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Can you just give a bit more color behind the change in the fiscal '23 gross margin guidance? It's Brian. Team Members. Finally, our eCommerce net revenue was $120 million, an increase of 16%. To strengthen the links between the online and offline, the company has boosted its customer analytics and equipped sales staff (style advisers) with hand-held devices that allow them to record or review a clients information and purchase history, which is synched with online data. SG&A expenses in the quarter were $120 million or 29.5% of net revenue compared to 28.5% last year. With every major initiative she took on, she had no direct previous experience, yet she was entrusted with leading it. So we're thrilled with what the response is to our product and continues to be. So we're seeing it as an opportunity. The popularity of the Super Puff, an all-time bestseller, has been almost entirely due to social. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Please note that remarks on this call may include our expectations, future plans and intentions that may constitute forward-looking statements. Follow. She has executive oversight of support functions including human resources, finance, information technology, supply chain, employee experience, communications, and enterprise risk management. Working as Aritzias first buyer and retail manager, Wong sharpened her skills in inventory, with a flair for fashion market trends. April 18, 2018 Mandate of the Board of Directors (opens in new window) 195 KB. Thanks for that color too Brian. The next question is from Lorraine Hutchinson with Bank of America. Thanks. Thank you. (Spoiler alert: Wong will be responsible for launching an e-commerce site later this year.). And ultimately, what we're setting our sights on is ensuring that we keep our eye on the prize for the long-term opportunity. So part of the product expansion, some of these initiatives may be eCommerce only and there's a lot of pure plays out there doing incredible business without any stores. Date Download. His fashion retailer has increased in size to 106 stores, including some under banners such asTNA, Babaton and Wilfred. Jennifer Wong joined Aritzia in 1987. In Q1, we formed our Environmental and Social Board Committee to oversee how we can continue to accelerate the positive impact we are making through our operations, policies, programs and initiatives. So if we're just thinking about how this might roll off going forward, and what piece of that would you expect to the stick going forward? Aritzia reported a 40 per cent increase in sales revenue growth in the United States market across its e-commerce platform in its 2019 third quarter. She grows animated while relating the episode. Our inventory buys are focused on our proven sellers, and we are confident we are on track to have the product to meet demand through the fall/winter season. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. Ordering Dr. Martens directly from the factory in England, she recalls, made Aritzia one of only five retailers in Canada to do so. The sustained momentum is reflective of the significant acceleration in our U.S. client base, which has doubled in the last 12 months as more clients discover and become loyal to the Aritzia brand. In 1985 Club Monaco moved south, but was eventually sold to the American company Ralph Lauren. We're under construction on. I also just wanted to ask a quick question, hopefully about these flagships that you've announced. It's really from a building our inventory to be able to meet the demand that we have today and ensuring that we're in the right product. We filled a multitude of key positions across all areas and levels of our business. Please go ahead. Brian was answering the question, but I don't know if we can hear him. That helps them be nimble in periods of market disruption, particularly through COVID, says MacLeod. As consumer tastes shift and lifestyles change, a multibrand strategy mitigates the risk, says Hill. While commerce was in her bloodher father was a banker, and she used to play business on a toy IBM typewriter as a childshe often sketched textile patterns during class and drove her mother crazy with wilful clothing choices. Companies sell through private labels for two reasons: Margins are higher, and the labels give them a point of differentiation, so consumers have to come back to that retailer, says Randolph Harris, publisher of industry newsletter Canadian Apparel Insights. As Todd mentioned, we were grossly under inventory last year when we think we left a lot of sales on the table. A wall of windows overlooks the Port of Vancouver. And presently, we're not looking at -- we're looking at promoting our swim and things in our stores, for sure, intimates as well. Dr. Jennifer Wong is very nice, attentive, asked my family background, my parents and siblings names and age and their cause of passing. Aritzia Inc. (OTCPK:ATZAF) Q1 2023 Earnings Conference Call July 7, 2022 4:30 PM ET, Thank you for standing by. Client demand is showing no signs of letting up across all geographies and all channels. Were super thrilled about it, says Wong of their new flagship boutique. forms: { To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Know. A new app will also allow advisers to stay in regular touch with customers, even sending packages of curated selections to those who prefer not to come in. I always have to be moving the peanut forward, so to speak. We're focused on setting ourselves up for a successful fall launch with a healthy inventory position and are ready to deliver our first ever intimate collection. The company said today that it plans to open eight to 10 boutiques this year including two stores that it called Forum Shops, which arealready open in Las Vegas and at Miami's Aventura Mall. I guess there's two, now Manhattan and now Chicago and they're substantially larger than the stores that you typically build. So we're trying to get ourselves in a position as we're actually even spending -- swing the pendulum farther than the other direction. unlock your potential with a degroote mba emba blended learning part-time mba Of course, Aritzia isnt the first Canadian fashion retailer to make tracks in the U.S. And of course, I thank you to our clients and shareholders for their enduring loyalty as we chart our path forward on this incredibly exciting road ahead. We're continuing to grow our boutique portfolio, expand our DCs, invest in infrastructure and build our team of world-class talent. Yes, we aren't seeing any change in that right now. One of the initiatives Wong is most proud of is implementing a SAP enterprise management system in 2007. A key reason Aritzia is in this enviable position is its president and chief operating officer, Jennifer Wong. But both Jennifer, Todd, myself, and then obviously, our product teams are weighing in on this and where we're analyzing it and taking it on a day-by-day basis. And so therefore, obviously, the first half of this year, we're lapping a period where we didn't spend significantly. We look forward to sharing our long-term targets with you at our upcoming Investor Day. With stores closed, Wongs bigger worry was demand, so the company veered hard toward e-commerce. Good afternoon. So we're excited about them. Jennifer Wong It was also the year that Vancouver native Jennifer Wong started working at clothing retailer Aritzia. Find contact information for Aritzia. She describes her job as whatever Brian wants to do, wherever he wants to go with this businessI make it happen, quickly adding, with the team. MacLeod is more effusive. Gross profit margin was 44.3% in the quarter, expanding 10 basis points from 44.2% last year. And later this month, we will be publishing our second ESG report and first United Nations Global Compact Communication on progress. But were very analytical, she says. And so by covering many different categories across different brands and different occasion sets and different segments of our market, we have an offering that is resonating really well with our customer. Jennifer Wong, who began her career at Aritzia as a style advisor in 1987 and worked her way up the ranks, became CEO in May. 784 following. I had a friend call me who is in the business from -- in the U.S. to ask -- to say they had seen some softness for about four weeks. "I thought I would do this until I got a 'real job' in finance after I graduated," says the Vancouver native. Jennifer Wong has 3 current jobs including CEO at Aritzia, President & Chief Operating Officer at Aritzia, and COO at Aritzia. And while our business is exceptionally good and continues to be exceptionally good, we are, as I said, monitoring very closely for any signs. The following day, Aritzia boutiques went dark. Thats about all the details the videoconference screen reveals. The company was formerly known as Aritzia Capital Corporation and changed its name to Aritzia Inc. in August 2016. Demand for our much-loved Everyday Luxury experience from new and loyal clients has continued to exceed our highest expectations. . So there's a lot of moving parts here on the product, and I'm quite involved on a daily basis and were there just a lot of puts and takes and it will be pretty -- it's pretty hard to determine right now where this whole thing is going to shake out as far as -- and how that's going to affect gross margin over above the areas that Todd has outlined. Thanks. But in the scheme of our growth, it's really going to come down to The United States. 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